Shop Schedule Update
Due to unforeseen commitments during these challenging times, starting 9/17/2023, I'll only be available to craft and ship orders one week each month, around the 10th. Your patience ensures I can continue delivering the quality and attention you cherish. Please plan your purchases accordingly. For any concerns or questions, feel free to contact us. Your understanding is deeply appreciated.
About
ORDERS:
At Tom Clark Boutique, we take pride in crafting each item to perfection, which is why most of our products are made to order. Please note that due to the custom nature of our creations, there may be a wait time of 1-2 weeks before your item is shipped.
Once your item is meticulously crafted, we strive to ship it within 2 days of completion. We understand the anticipation of receiving your order and aim to minimize any delays.
To ensure fairness and provide proper treatment to all our valued customers, we fulfill orders in the sequence they are received. This prevents any customer from having their item pushed back in the production line. Rest assured that we prioritize each order to maintain a high level of customer satisfaction.
We appreciate your patience and understanding as we work diligently to create and deliver your unique handcrafted item. If you have any questions or need further clarification regarding your order, please feel free to contact us. We are here to assist you throughout the process.
LIFETIME WARRANTY
At Tom Clark Boutique, we take immense pride in crafting products of the highest quality that are designed to withstand the test of time and become cherished heirlooms to be passed down from one generation to the next.
To ensure your utmost satisfaction and confidence in our craftsmanship, we offer a comprehensive Lifetime Warranty on all our items. This means that if any damage occurs due to a flaw in our workmanship while being used under normal conditions and for their intended purpose, we will gladly repair or replace the item at absolutely no cost to you.
We understand the inconvenience of shipping, so we take care of all the associated costs. Simply send the item to us, and we will swiftly perform the necessary repairs or provide a replacement, ensuring that your treasured possession is restored to its former glory.
It's important to note that our Lifetime Guarantee specifically covers any faults arising from materials or workmanship. However, please understand that it does not apply if the damage is a result of unreasonable use, neglect, or normal wear and tear that naturally occurs over time.
With this commitment to quality and our Lifetime Warranty, we strive to offer you peace of mind, knowing that your investment in our products is safeguarded for a lifetime of enjoyment. Choose Tom Clark Boutique for enduring craftsmanship and a guarantee that stands the test of time.
SHIPPING:
We aim to ship your order promptly. Most orders will be shipped within 1-2 business days after its done. Please note that we do not ship on weekends or holidays.
Free US Shipping: 5-8 Days After Order Ready!
For domestic shipping within the United States, orders over $150 qualify for free shipping, with an estimated delivery time of 3-4 business days. Expedited shipping is available for $16.90, delivering within 1-3 business days.
International shipping is offered through DHL or USPS
Please be aware that any import duty and fees are the responsibility of the buyer. Kindly familiarize yourself with your country's customs regulations and charges.
If you have any questions or specific shipping requests, feel free to reach out to us. We're here to assist you.
REFUNDS & EXCHANGES
All sales are final. In the unlikely event of a malfunction or failure, we gladly offer complete refunds or exchanges upon return receipt and thorough product inspection.
Your satisfaction is our utmost priority. If you have any questions or concerns, please don't hesitate to reach out. Our friendly team is here to assist you with pleasure.
ADDITIONAL INFORMATION
We understand and appreciate your desire for uniqueness in leather products. We take great care in selecting and sourcing high-quality full grain leathers that exhibit their individual characteristics, ensuring that each item you receive is truly one-of-a-kind. Please keep in mind that variations in texture, color, and natural markings are inherent features of full grain leather. These distinctive qualities are what give full grain leather its charm and personality, making each piece a testament to its authenticity.
In the event that a specific full grain leather you have chosen is temporarily unavailable, we will be more than happy to suggest alternative options that share similar qualities and meet your expectations. We strive to offer a diverse selection of full grain leathers to accommodate varying tastes and preferences.
We understand that the anticipation of receiving your desired leather product can be exciting, and we want to assure you that we work diligently to expedite the delivery process. However, please note that certain full grain leathers may have longer lead times due to their rarity or specialized production methods. Rest assured, we will keep you informed and provide updates on the status of your order.
At Tom Clark Boutique, we are committed to delivering exceptional leather products that reflect your individual style. We appreciate your patience and understanding as we strive to provide you with the finest craftsmanship and unique full grain leather pieces that will stand the test of time.
ABOUT THE SHOP
Welcome to Tom Clark Boutique, a small business near Chicago, IL. We specialize in handmade, full grain leather goods such as: minimalist wallets, cardholders, accessories and bags crafted using traditional methods to last a lifetime. Our goods are ethically sourced and made under fair trade conditions. Shop our collection today for quality and craftsmanship.
Handmade in the USA with Ukrainian Heart.